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Questions
Before you book.
Why use an independent service when my agent has someone in-house?
An in-house clerk carries an inherent conflict at dispute. Independent reports are the only ones TDS, DPS, and MyDeposits adjudicators treat as fully impartial.
How is your report different from a checklist with photos?
Side-by-side from check-in to check-out, bookmarked rooms, a full audit trail of timestamps and signatures, descriptors that hold up at adjudication. Not a checklist. A document.
What happens if the tenant disputes the report?
We supply the full evidence pack (original report, photos, comments log, signed acknowledgement) formatted to all three UK deposit schemes.
How fast can you get to me?
Next working day is standard around Birmingham, with coverage across the wider Midlands. We confirm your slot and the attending clerk's name with every booking.
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We confirm your slot and the attending clerk's name, usually within one working day.